The Challenges of Digital Transformation in HRM: A Case Study of UBA Plc in Niger State
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Background of the Study
The digital era has revolutionized Human Resource Management (HRM), reshaping traditional practices into more efficient, technology-driven systems. Digital transformation in HRM refers to the integration of digital tools, technologies, and strategies to streamline HR processes, enhance decision-making, and improve employee experiences (Deloitte, 2023). In Nigeria, the banking industry, including institutions like UBA Plc, has witnessed substantial adoption of digital HRM systems to address recruitment, performance management, and employee engagement. However, despite the promising potential, organizations face challenges in transitioning from traditional HR practices to digital solutions.
These challenges include resistance to change, the high cost of implementing digital infrastructure, and the need for continuous employee training (Adekunle & Olanrewaju, 2024). Specifically, in Niger State, where access to digital resources and technical expertise is limited, UBA Plc struggles with digital transformation barriers that impact operational efficiency and employee satisfaction. Moreover, the rapid pace of technological advancements necessitates regular updates to HR systems, posing additional financial and logistical hurdles.
As organizations like UBA Plc strive to remain competitive, understanding the complexities of digital HR transformation becomes crucial. The study explores these challenges, focusing on how UBA Plc navigates digital transformation in its HR practices and the strategies required to optimize this process.
Statement of the Problem
While digital transformation is heralded as a game-changer in HRM, its implementation is often fraught with significant challenges. In UBA Plc, Niger State, issues such as resistance to technology adoption among employees, insufficient training programs, and inadequate IT infrastructure hinder effective digital integration. These challenges not only reduce efficiency but also impact employee morale and productivity. Furthermore, the lack of tailored digital solutions to address specific HR needs in a developing region like Niger State exacerbates these difficulties (Eze et al., 2023).
Despite investments in digital transformation, UBA Plc continues to encounter gaps in achieving seamless HR processes. The problem lies in identifying and addressing these barriers to ensure the successful adoption of digital tools in HRM. This study aims to provide insights into these challenges and recommend actionable solutions.
Objectives of the Study
- To identify the key challenges facing digital transformation in HRM at UBA Plc in Niger State.
- To examine the impact of these challenges on employee productivity and HR operations.
- To propose strategies for overcoming digital transformation challenges in HRM.
Research Questions
- What are the major challenges hindering digital transformation in HRM at UBA Plc in Niger State?
- How do these challenges affect employee productivity and HR operations?
- What strategies can be employed to address digital transformation challenges in HRM?
Research Hypotheses
- Digital transformation challenges do not significantly impact HR operations at UBA Plc in Niger State.
- Employee productivity is not significantly affected by challenges in digital transformation.
- Proposed strategies do not significantly mitigate digital transformation challenges in HRM.
Scope and Limitations of the Study
The study focuses on UBA Plc in Niger State, examining digital transformation challenges in HRM practices. It is limited to HR-related operations, excluding other functional areas of the organization. Constraints such as time, resource availability, and access to sensitive data may affect the comprehensiveness of the study.
Definitions of Terms
- Digital Transformation: The integration of digital technology into business operations to enhance efficiency.
- HRM: The strategic approach to managing people in an organization effectively.
- UBA Plc: A leading financial institution in Nigeria.
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